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Dear all
I by mistake attached the wrong expense on an expense and find it quiet difficult to remove or replace. Understand its a very basic task by some why unable to find how to execute this. Could anyone please help me with this?
Thank you in advance
Solved! Go to Solution.
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@navneetgeorgian were you able to get the receipt removed?
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Hi @navneetgeorgian ,
Please follow these steps:
- CONCUR Mobile APP
- CONCUR Mobile APP
- CONCUR Mobile APP
Hope it helps.
Regards
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@navneetgeorgian were you able to get the receipt removed?
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Hi @KevinD Thank you for your kind reply. When seeing details of the three dots, I only see option of [Itemize] and [Allocate] only. Unable to see the options of [Replace] and/or [Remove]
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@navneetgeorgian on the mobile app, open the report. Then press on the entry with the receipt that needs to be removed. You'll see the receipt image above the entry details. Press the image to view the full image. From here, then press the three dots to access the options for the receipt.
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Hi @KevinD As you can see in the image below, the three dots don't show u some why
on the mobile app.
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@navneetgeorgian the screenshot above is from an expense entry on your expense report, correct?
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Yes correct
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@navneetgeorgian I'm not sure why the three dots aren't appearing for you. Have you tried doing a hard reboot of your phone? Give that a try and make sure you have the latest version of the app.
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@KevinD Unfortunately still not resolved. Apologies but could you guide on what should I do in this case. Kind of stuck on this issue.
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@navneetgeorgian the only things I can suggest are the following:
1. Take @NTS's suggestion and delete the expense and create it again.
2. Hard reboot your phone and make sure you have the latest version of the app.
3. Use the desktop version to remove the receipt.
Other than these three things, I can't think of anything else since I'm not able to recreate your issue.