@jdunnty this is a bit of an odd scenario. If you are in a group that doesn't require entry of your banking details, you shouldn't even see that option available. This could be a configuration error of how the system and groups were set up and the payment batches. Nothing you could control though.
Anyway, I see you work for JCI. If you log in to SAP Concur, on the home screen you will see a Company Notes section. In that section I believe your company has provided a link to your internal support help desk. I've been told by one of the directors at your company to direct all JCI employees to that link. Give that a try.
Thank you,
Kevin Dorsey
SAP Concur Community Manager
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