Personal Mileage Reimbursement - Concur App

[CourteneyWest]

Hello, 

I am not able to see the expense option for personal mileage reimbursement on the SAP app. I am able to see it on our desktop version so it is properly mapped. 

Thank you for any help that can be provided! 

[KevinD]

@CourteneyWest the only thing I can think of that causes this is someone unchecked a box for this expense type to show on mobile. It is possible, but I'd have to go in and look in your site to confirm. 

Have any of your colleagues experienced the same issue?

[CourteneyWest]

Thanks, Kevin - We have not launched yet but both my boss and I are experiencing the same issue.  Would I be able to access the settings to ensure the box is checked? 

[KevinD]

@CourteneyWest The configuration you are on is our Standard configuration and does not have the ability to hide expenses on Mobile, so any expense type you have active should appear on the mobile app. 

Question for you, can you walk me through the steps you are taking when trying to create the mileage expense. So, when you launch the app, what are the first few steps you are taking? 

[CourteneyWest]

1. Open App 

2. Click "Expenses" (the first option in my app)

3. Click the plus sign in the left hand corner 

4. Select "Create Manuel Expense" 

5. Select the red "Expense Type" 

6. The options does not show up (on our desktop version it is understand transportation) 

[KevinD · Accepted solution]

@CourteneyWest Thank you for this. The way you are creating the expense is what we call a Quick Expense. Mileage (by design) will not be available using this method. 

Give this a try:

1. From the Mobile app home screen, select Expense Reports.

2. Press the + sign in the upper right corner to start a new report.

3. Fill out the report header details.

4. Click Create in the upper right corner.

5. When the report is created, click the + sign in the upper right.

6. Select Add New Expense.

7. You will see a list of the expense types, you should see Mileage in the list.

Give this a try and let me know if it works. 

[KevinD]

@CourteneyWest I do see that Mileage Reimbursement is active so it should show on the Mobile app. I do see that Personal Car Mileage is not active. Are you referring to the expense named Mileage Reimbursement?

[CourteneyWest]

Yes, our expense name Mileage Reimbursement, it is mapped to Personal Car Mileage so that it allows us to use the Concur mileage calculator

[KevinD]

@CourteneyWest Okay. It should be available on the mobile app. Have you checked with your colleagues to see if they are experiencing the same issue?

[CourteneyWest]

Great, I still can not see it and my other colleagues are experiencing the same issue. Thank you!

[CourteneyWest]

Thanks, Kevin! That does work