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ANS
Occasional Member - Level 1

Pending card transaction - more than 2 weeks

I still wait for Card Transaction from American Express Card to my Concour to finally get my money reimbursed from the Company..

What is wrong here on Concur backend? (Amex mentioned no issue on their side.)

 

1 Solution
Solution
Nancyagfa
Routine Member - Level 3

You should contact your Concur admin to make sure your card is associated with your account.  We have a specific company ID for our Amex and if that is missing, the charge is hidden in Concur and cannot be pushed to your account.  The Admin can look for unassigned charges in Concur and see what the issue is.

Nancy Murray

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4 REPLIES 4
Solution
Nancyagfa
Routine Member - Level 3

You should contact your Concur admin to make sure your card is associated with your account.  We have a specific company ID for our Amex and if that is missing, the charge is hidden in Concur and cannot be pushed to your account.  The Admin can look for unassigned charges in Concur and see what the issue is.

Nancy Murray
ANS
Occasional Member - Level 1

sorry pressed wrong button, no solution till now. previously everything worked. why now my card should not be connected?

KevinD
Community Manager
Community Manager

@ANS did the transactions ever come in to your SAP Concur account? Please let me know so I can take a look to see if they are hidden. You can also try reaching out to your Finance or Accounting departments as they are usually the ones involved with assigning corporate cards. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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ANS
Occasional Member - Level 1

no did not