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New Member - Level 1

Pending Credit Card Transaction

I have a pending credit card transaction from 11/27/2021.  Why hasn't that changed it's status.  It is for an airline ticket.  The trip is for 12/15/2021.

Community Manager
Community Manager

@dfuchs81 did you pay for the airfare on a corporate card? This item is a travel booking itinerary item. They appear after you book your flight, but you need to wait for the corporate card transaction to come in and match to it. It is possible the system didn't match the card charge to the itinerary item. You can do it manually if need be. 


However, if you purchased this airfare on a personal card, then you will need to add this to your report and change the payment type to Cash or Out of Pocket. 


The way your system is configured, it thinks all airfare should be paid for on corporate cards so it defaults to Pending Card Transaction. 


I'll await your reply on how you purchased the airfare. Whether it was a corporate card or a personal card.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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