Solved: Re: Payment with Amex employee card not registered... - SAP Concur Community

I have paid with my Amex corporate card an hotel about one week ago and the payment has not been registered in Concur expense but in Amex count yes. How to solve ?

As I don't have access to Amex employee card when I'm trying to register and add expense.

Thanks

2 Solutions

Solution

@FLB81 it is possible that the transaction has not yet uploaded into SAP Concur. Give it a few more days to appear. I've seen some people state that they have seen it take several days (7-10) for hotel expenses to appear in SAP Concur. If you don't see the transaction in a few more days, I recommend reaching out to your Finance Department to see if they can help.

Thank you,
Kevin
SAP Concur Community Manager
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Solution

@flowguru I looked at your profile and I see your company AMEX was assigned to you it the SAP Concur system yesterday, so that explains why you haven't been seeing transactions. I also see your company only releases transactions going back 5 days from card assignment, so if you have transactions on your AMEX older than 5 days, they won't be coming in. You should speak to either your direct manager or the Finance Department and let them know.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

6 REPLIES 6

Solution

@FLB81 it is possible that the transaction has not yet uploaded into SAP Concur. Give it a few more days to appear. I've seen some people state that they have seen it take several days (7-10) for hotel expenses to appear in SAP Concur. If you don't see the transaction in a few more days, I recommend reaching out to your Finance Department to see if they can help.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

I am having the same problem, not seeing Corp Amex expenses. The system won' t allow me to add independently. How do we verify that this integration has occurred properly as waiting could put us in the position of being a late?

@flowguru your company's Finance Department is the best place to get help with this. They are usually in charge of assigning corporate cards handling these types of issues.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Solution

@flowguru I looked at your profile and I see your company AMEX was assigned to you it the SAP Concur system yesterday, so that explains why you haven't been seeing transactions. I also see your company only releases transactions going back 5 days from card assignment, so if you have transactions on your AMEX older than 5 days, they won't be coming in. You should speak to either your direct manager or the Finance Department and let them know.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

Typically Amex takes 3-4 ays from the date the vender processes it to Amex. If it appears in your Amex account, then give it 3-4 business days to appear in Concur. If it doesn't, ask your admin to look at the transactions and see if the info for your card is correct on the Amex feed to Concur.

Nancy Murray
Agfa

Well it's been 10 days since the expense and it showed up in AMEX Last week... Who is the Admin?