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Occasional Member - Level 1

Payment manager - batch won't close -says reschedule

Hi! What should I do if I can't close a batch. It just says Reschedule instead of Download file.

Community Manager
Community Manager

@LNeedh which batch is it you are referring to? I'd like to take a look.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 1

Under Payment Manager> Monitor Batches> View Batches, it's the USD Company Paid Card Batch Paid By Company Check (via Accounts Payable). When we tried to close the recent batch, it just cycled and nothing happened. After a few tries, we saw the word "Reschedule" instead of "Download File".  We were stuck at that point, but after more than an hour, whatever the problem was cleared up and we were able to close the batches and get our download files.