Payment Type not list my AMEX card

[simonecarp20]

I have an expense showing up in my concur account that is linked to my corporate AMEX card. When I go to create a report for this expense it defaults to Cash/Personal Credit Card and there is no AMEX optional available. How do I resolve this? 

[KevinD]

@simonecarp20 this tells me the item sitting in your Available Expenses is not yet matched to the card transaction. When did you make this purchase? It is possible the card transaction hasn't fed into SAP Concur yet.

I'll await your reply.

[simonecarp20 · Accepted solution]

Hi @KevinD ,
It's listed in my Availabe Expenses. And it's payment type is AMEX - US/CA. It was made June 20th 2024, so it should be in the system. It's also listed under Card Transactions for my corporate AMEX Card. I'm trying to submit it today so that my card doesn't go out of compliance.

[DeanR]

Hi @simonecarp20 

Your Card Transactions list will give details of which report that the charge has been included in, or blank if the charge hasn't been added to a report (in which case it should be under Available Expenses).  What does it say for this transaction?

[KevinD]

@simonecarp20 it sounds like you didn't move the item from your Available Expenses to an expense report, but rather went to your expense report and created a new expense for this item, which is why it defaulted to Cash.

I take it you resolved the issue, correct?