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ChopperDan
Occasional Member - Level 1

One Line Itinery fails to submit

When trying to submit an expense I get the following error message. Not helpful as there are numerous expenses. Any suggestions?

 

"This report contains at least one itinerary with a single itinerary row. An itinerary is not valid until it has at least two rows. Please add another row to complete the itinerary."

1 Solution
Solution
KevinD
Community Manager
Community Manager

@ChopperDan for Concur Expense to properly calculate your per diem or travel allowances, it needs to know the entire length of your trip. One itinerary row tells me you have your outbound trip details entered, but not the date and time of your return. When you open your expense report, you will either see a Travel Allowances link or if not look for Report Details. If you see the TA Link, click it and select Manage Travel Allowances. This will bring up a screen showing the current assigned itinerary. Click the itinerary and then Edit. This will allow you to add a second row which will be your return details.

 

If you don't see a Travel Allowance link, then click Report Details. From this menu select Assigned Itineraries. This will bring up the screen mentioned above. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

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1 REPLY 1
Solution
KevinD
Community Manager
Community Manager

@ChopperDan for Concur Expense to properly calculate your per diem or travel allowances, it needs to know the entire length of your trip. One itinerary row tells me you have your outbound trip details entered, but not the date and time of your return. When you open your expense report, you will either see a Travel Allowances link or if not look for Report Details. If you see the TA Link, click it and select Manage Travel Allowances. This will bring up a screen showing the current assigned itinerary. Click the itinerary and then Edit. This will allow you to add a second row which will be your return details.

 

If you don't see a Travel Allowance link, then click Report Details. From this menu select Assigned Itineraries. This will bring up the screen mentioned above. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.