Not possible to attach a trip pre-approval request to a claim

[SLecarpentier]

Hello,

I have this exception message when trying to submit a claim: "Your business requires an approved "Trip Pre-Approval" request to be attached for this report. Please attach the "Trip Pre-Approval" and try submitting again to clear this exception."

After clicking on the exception, a new window opens and I select the corresponding trip pre-approval request. I tick the box next to it and save. It doesn't come into the claim but there is no message to tell me that there was an error or a problem in attaching it. The exception remains and I am not able to submit my claim.

Is there anything that I am doing wrong? How to solve this issue?

Thanks for your support

S. Lecarpentier

[KevinD]

@SLecarpentier when you tick the box next to the request, before clicking Save, you need to click Add. See screenshot. That should fix the issue. 

[SLecarpentier]

Dear Kevin,

Thanks for your support. After clicking "Add", I got a pop-up window showing "Available Requests" as title and some headers (i.e. Request Name, Request ID etc...) but there is nothing that I can do in there (no request appear). At the bottom, there is an "Add" button and a "Cancel" button. The "Add" button is not active and I can't get it active as there is no request visible in there.

Are the trip dates important ? My trip was slightly postponed compared to the pre-trip approval request dates. Could this cause the issue?

Best regards

S. Lecarpentier

[sbn25]

Dear Kevin, 

What is the procedure since the Apps has been updated please ?

Thank you for your support!

SB