Not getting reimbursed

[julieeblock13]

My expense reports are getting approved and are listed as "extracted for payment" status. However, I am still not seeing the money that I spent with my personal credit card in my bank account, even more than a month after some transactions. I have received direct deposits through Concur before so I know that I have entered my bank account information correctly. However, now I can't seem to find it anywhere. Any advice? Thanks!

[KevinD]

@julieeblock13 from looking at your company's site, I see you aren't using our Expense Pay feature. Why do I mention this? It means your company is using their own method (for example, company check or direct deposit through another ERP). So, my advice is to get in touch with either your Finance or Accounting department. They are usually the ones that deal with reimbursements. All I can see from my end is what the final status of your report is. Without your company using our Expense Pay feature, I cannot see if there is a scheduled payment or a made payment.