Showing results for 
Search instead for 
Did you mean: 
Occasional Member - Level 1

Non -SAP Concur Refund

Hi, I've received a refund on my Amex but it's not showing on my expense SAP concur - how do I deal with the credit if i cannot match? thankyou

Community Manager
Community Manager

@JTingle it is very common for companies to turn off negative amounts from appearing in your available expenses. The reason being, most negative amounts that post to your AMEX account are payments from your company. So, my guess is the system is hiding this. Your company card administrator will be able to release the transactions so you can put it on an expense report. 


The best place to look for help is on the SAP Concur home page in the Company Notes section. Most companies put help links in the Company Notes s section. Take a look there and if you don't see any help links or contact information, then send me a private message here on the site. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.