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cn141858
New Member - Level 1

No expense payment

My payment was approved on 5/6/2021.  I received a email stating I would receive it on 5/11/21.  I still have not received it. Who would I speak to about this?

1 Solution
Solution
Munari_alEXPert
Frequent Member - Level 1

dear @cn141858 

did you try to reach out the Accounts Payable department or finance within your company? They should be able to answer you.

 

Otherwise on the meantime you could verify your expense payment status.

What does it says now if you go on your system and check it?

(e.g. Unsubmitted, Submitted and Pending Approval, Approved & In Accounting Review, Processing for payment, Extracted for payment).

 

If it shows ONLY "Extracted for payment", you than may check the Audit Trial of the expense submitted which it will show once it got paid. Go to the expense report select  Details > Audit Trail so you can see once it was paid (and if it was paid).

 

Secondly, if there was a cash amount to be paid to the employee (so you) check Report Details > Report Totals and see if there is any amount "Due to Employee".

 

Sometimes expenses which are submitted, the whole amount is due to the Company credit card, that could be one reason employees don't see the payment.   If you see on both checks that you see that expense was paid and there was an amount due to employee, it would be advisable to raise the query to the company Expense Team or who is in charge of disbursement, so they can also verify.   

 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/

View solution in original post

4 REPLIES 4
Solution
Munari_alEXPert
Frequent Member - Level 1

dear @cn141858 

did you try to reach out the Accounts Payable department or finance within your company? They should be able to answer you.

 

Otherwise on the meantime you could verify your expense payment status.

What does it says now if you go on your system and check it?

(e.g. Unsubmitted, Submitted and Pending Approval, Approved & In Accounting Review, Processing for payment, Extracted for payment).

 

If it shows ONLY "Extracted for payment", you than may check the Audit Trial of the expense submitted which it will show once it got paid. Go to the expense report select  Details > Audit Trail so you can see once it was paid (and if it was paid).

 

Secondly, if there was a cash amount to be paid to the employee (so you) check Report Details > Report Totals and see if there is any amount "Due to Employee".

 

Sometimes expenses which are submitted, the whole amount is due to the Company credit card, that could be one reason employees don't see the payment.   If you see on both checks that you see that expense was paid and there was an amount due to employee, it would be advisable to raise the query to the company Expense Team or who is in charge of disbursement, so they can also verify.   

 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/

View solution in original post

It shows that I was approved and it was paid on May 11. I haven't received anything as of yet.

Munari_alEXPert
Frequent Member - Level 1

Please so contact your Finance department or who is in charge of payments within your organization. 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
Nancyagfa
Routine Member - Level 2

Make sure you are looking for the correct reimbursement amount in your bank account.  As was indicated above, you may only be getting a portion and not seeing the total amount is throwing you off.