No available expenses + only Cash Payment type

[jdelungaro]

Hi all

I´ve been traveling and used my Amex Corp Card, hotel + plane+ meals.

Since I book the flight it´s been more than 20 days, also I got the Amex resume with all charges.

But I cant see any available expenses.

Also if I try to add a new expense I only have the CASH option under Payment type

Would you please support?

Thanksss!!!!

[KevinD]

@jdelungaro I looked at your account and I did not see any AMEX card assigned to you in the site. That would account for why you don't see any transactions. 

I do see an AMEX card on your Travel profile. Was this card assigned to you by your company or is this your own personal AMEX?

[jdelungaro]

Thanks for ur reply @KevinD 

It´s Corporate Amex, assigned by my company

[KevinD]

@jdelungaro the way it works is your corp card is assigned to you both physically and virtually (in the system). From what I saw, your card isn't virtually assigned to you, that's why the transactions are not appearing in your available expenses. I suggest speaking with your direct manager about the issue to see if they can help. 

Also, when you log in to SAP Concur, see if there is a Company Notes section on the home screen. Often, companies provide contact links, phone number or email addresses for help. 

[cbarry]

HI Kevin,

Wondering id you can please help me? I have a cash payment appearing on my CC but i used my credit card - its for Costco $29.

[KevinD]

@cbarry if you look on your CB August Expenses, you'll see the Costco company card charge there. Just delete the other item appearing in your available expenses. 

[cbarry]

Hi Kevin - these are two different transactions - i need the  one in my available expenses looked at as its a cash payment type.