New corporate credit card cannot be recognized in expense

[HawkPan]

Dear all,

I renew my corporate credit card in Apr 2024 and update the new card number in Concur Profile-> Personal Information -> credit card. However, all the transactions on new card cannot be found in Concur. I went to card transaction -> card activity but only my old card information is listed there. All of my expense are listed as "Out of pocket" now. 

How can I update my new credit card information into Concur? Is there any helpdesk contact in US? 

Thank you.

Hawk 

[PoojaKumatkar]

Hi @HawkPan ,

You can refer to the below article and try Adding OR modifying card and check if it works.

Try deleting that card and add it again. 

If this answers your query, then please mark solution as accepted.

[HawkPan]

Dear Pooja,

I tried to modified the card information before. I deleted the card and added new card (ended as 1705) again as below:

But when I switched to card expense, it still only shows the old card (ended as 5621) below.

Is there any thing I missed? Thank you.

Hawk

[KevinD]

@HawkPan hello there. Adding the credit card on your profile is for Travel Bookings and to have that card reserve and pay for your Air, Car and Hotel. However, adding the card to your profile does not mean you will get those transactions into your Available Expenses. The new card must be assigned to you in the system on the Concur Expense side of things.  I know this is a little confusing.

You will need to speak with the department at your company that handles assigning company cards. It is likely the Finance or Accounting department. Once they assign it to you in the back end of the system, you will see that card's transactions in your Available Expenses and will see it as an option in the drop down of the Card Activity field you showed in your last post.