New corporate credit card cannot be recognized in expense

[HawkPan]

Dear all,

I renew my corporate credit card in Apr 2024 and update the new card number in Concur Profile-> Personal Information -> credit card. However, all the transactions on new card cannot be found in Concur. I went to card transaction -> card activity but only my old card information is listed there. All of my expense are listed as "Out of pocket" now. 

How can I update my new credit card information into Concur? Is there any helpdesk contact in US? 

Thank you.

Hawk 

[PoojaKumatkar]

Hi @HawkPan ,

You can refer to the below article and try Adding OR modifying card and check if it works.

Try deleting that card and add it again. 

If this answers your query, then please mark solution as accepted.