Solved: Re: New activated card unable locate it in Company...

Vidya · ‎Nov 8, 2023

Hi,

I am new as a company card administrator.
So we received a new replacement card, we activated the card. How long does it take for the card to show up on COMPANY CARD under All Individual Accounts?

Thanks,
Vidya

KevinD · ‎Nov 9, 2023

@Vidya I would agree with @MSteele. The system won't know the account exists unless it has a transaction on it so it will be included in the next card import. 🙂

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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MSteele · ‎Nov 8, 2023

Normally for me, it's once the card has a charge on it.

KevinD · ‎Nov 9, 2023

@Vidya I would agree with @MSteele. The system won't know the account exists unless it has a transaction on it so it will be included in the next card import. 🙂

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

New activated card unable locate it in Company Card (All Individual Accounts)