Hi @dcruickshanks sorry to hear about your connector issues. We've recently experienced the issue ourselves and know that we are likely to not receive a prompt response.
Did Concur provide any assistance to you or help with fixing the issue? I was curious if they had anything to help you out.
Also, are you monitoring what the error messages are on the files when the extracts fail? We typically are able to figure out what the correction needs to be based on the Concur provided list of error messages found in this file that's usually attached to the cases:
In our recent issue, the error message we received was not on the list. I took to searching for that specific error message we received and there was nothing on Google, Concur, NetSuite, Oracle, or Boomis' websites with the verbiage from the error message. It's confusing that they provide an error message and you cannot find that message anywhere.
We had around 100 invoices and 30 expense reports not post through the normal extract and Concur opened the case as integration errors. We responded to the cases and are now waiting to see a response. However, when I logged into NetSuite today the expense reports and invoices magically appeared in NetSuite for us. Now, with todays extracts they are stuck again and we have not seen them import to NetSuite. I'm hoping this does not turn into another issue and doesn't create duplicates.
