Need to cancel an expense

[rjachens]

When an expense submission seemed to have disappeared, I submitted the expense a second time and it was reimbursed.  Now the system keeps asking me to submit the original expense.  I can't find a way to do that.  Can someone tell me how?

[KevinD · Accepted solution]

@rjachens Hello there. Can you tell me what company you work for, please? Also, what is causing you to see the message about submitting the original expense or where are you seeing this message? Is it when you save something on an expense report or try to submit an expense report? If I know your company name, I can go in and take a look at your account to see what is happening. 

[shibukurian]

@rjachens 

You may check if the disappeared expense claims only got archived. On home page you will find only active claims and these gets archived/disappeared once fully processed.

You can locate these claims from,

Expense (top menu)--> Manage Expense --> Report Library -->  select dropdown period to locate old reports.