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gmac70
New Member - Level 1

NEW updated UI issues - Unable to delete a receipt from a claim item

Concur has matched a receipt image to a CC claim item incorrectly and there is no way to delete the receipt from the claim item as you could in the old system.

 

New UI seems a step backwards

2 REPLIES 2
KevinD
Community Manager
Community Manager

@gmac70 you can unmatch or as we now call it Separate the two. Delete the item off the claim. Click Expense at the top of the screen to go to the Manage Expenses screen. Scroll down to Available Expenses and look for the item you just deleted from the claim. Click the link that shows the Payment Type. You will see the window below. Click Separate. That should do it.

 

KevinD_0-1663360715698.png

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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trinagraham
New Member - Level 1

Hi Kevin,

I can not delete an incorrect receipt. I tried everything including what you posted above. It did not work.

Please help.

Trina