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Occasional Member - Level 1

My expenses reimbursed on my bank account instead of company credit card

Hello everybody,

I made a mistake: I claimed a reimbursement, but didn't link it with my credit card expenses.

So it was reimbursed on my private bank account.

I looked to a contact to write or to a section to open a ticket but I didn't find anything.

How can I contact someone, reimburse the amount and close the claim on the credit card?

Thanks for any help


5 Replies
Routine Member - Level 3

dear @AlSeguna 

in here we do not have access to your system or details about your company. However, if it wasn't possible to contact the Company Credit card administrator, in your case, I would include the next time you are doing your expenses the credit card transaction now outstanding, but selecting the box "Personal Expense do Not reimburse" eventually adding a comment on the specific available field, saying it got already accidentally reimbursed as cash on your previous expense report.

In order that this works, you should have enough cash on your expense report which is equal or higher than the amount of the credit card you will select as personal. If this wasn't the case, there are other ways, however this it would be the easiest. Let me know. 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
Occasional Member - Level 1

Dear Alessandro M.

I reimbursed the amount, but I received some instructions that were not very clear to me and for which I asked some clarifications, No reply till now.


The instruction were:

Dear Alessandro,

You have wrongly submitted the report as out of pocket.

When you swipe your card for business use, you cannot submit the expense as out of pocket. You will need to submit the Card transaction in concur.

Since you have submitted the transaction as out of pocket you will now need to submit this card transaction as a personal expense and return the money back to GE.

(ADMIN NOTE: I have removed the below instructions which are specific to this client and contain confidential information.) 

Routine Member - Level 3

dear @AlSeguna ,

every company has their own way and probably the setting within your organization for payment are not completely automatized considering they are asking a few manual steps for a probably common human error (yours) which can happen all the time. Please follow those given "painful" instructions as I don't have real visibility of your system.


I assume your company have AMEX Corporate cards, which are not always accepted by merchants in Europe (around and less than 70%) where you probably are based. My suggestion to avoid this is to mark any receipt which you paid with Corporate credit card with something that you recognize after days/weeks, so you are not going to incur this.



Kind Regards

Alessandro Munari - Travel Expense Project Manager
Occasional Member - Level 3


Please contact your system admin or T&E/Finance team.

This forum is for Concur admin-related questions and not for employee support.


Abhijit Kar

SAP Concur Employee
SAP Concur Employee

@abhijit actually this specific Concur Expense forum can be used for end-user questions. Under Groups there is the User Admin Group, which should be used just for Admin type questions/issues. 🙂

Kevin Dorsey
SAP Concur Sr. Training Consultant

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