My Expense Claim is approved and payment status is showing "Payment Confirmed" but dont get deposit

[pai]

My Expense Claim is approved and payment status is showing "Payment Confirmed", the status was updated to "Payment confirmed" on 28-4-2024 and 17-5-2024 but still money is not deposited to my account. Can anybody help me what to do now? to whom should I contact ?  

[cjmarimo]

Hello @pai 

I think the first thing you should do is contact your finance or treasury department to see what has happened with the payment.

BR,

cj

[KevinD]

@pai this is a commonly asked question. For this reason I created a post you'll see at the top of this forum: https://community.concur.com/t5/Concur-Expense/Missing-a-Reimbursement-Payment-or-Received-a-Financi....

[SherriBurton]

I would suggest that you verify the banking information in Concur to make sure it is correct.  The report should show a date for the deposit.  Check with your bank to see if a deposit was returned for your report amount.  Also, try contacting your Accounts Receivables Department to see if they were notified of any returns.  Our AR Dept. lets me know when a return happens so I can run a report and let the employee know their deposit has been returned.  They fix their information and then the deposit is processed again.