Money are not being received by AMEX even the payment is sent by the company in Concur

[waskoo89]

Hello guys,

I'm working @ IBM Bulgaria and recently had a business trip to Zagreb, Croatia. 

All was fine , Expense report was approved and payment was sent .

The smaller amount was sent directly to my personal bank account and I've received it but the bigger one that should be received by AMEX ( about hotel and flights ) is still not received by them it seems . 

The expense report number is GMUT81 . Could someone check what's going on and why AMEX are not receiving their money ?  I'm aware about 5 business days rule but the payment was sent on 16th of March 2023 so I believe they should see the money already. 

Could someone help me figure out if there is any problem and should i worry about it ?

Thanks a lot .

Regards,

Vasil Kiryazov

[KevinD]

@waskoo89 For this type of issue, I would suggest speaking to your Finance or Payroll department. If AMEX didn't receive the funds, but the system shows a payment was made, then your Finance or Payroll department should look into this to ensure there isn't type of late fee assessed.