Mobile App update on iOS is preventing employee from choosing certain expenses

[bmcnaughton]

This is a real head-scratcher.  I asked her to uninstall/reinstall her app, restart her phone.  Regardless, she is unable to choose certain expenses when she creates an expense 'from scratch' on her mobile device.   When she moves it to an expense report, she can change it, but it results in her having to set it to an acceptable account, and then changing it once she moves it.   Has anyone encountered this?  She is using an iOS Version 16.5.1 (c) and has an iPhone 13 Pro Max.  She is the only user with this issue.  

[KevinD]

@bmcnaughton I've not come across this one before. Did you submit a help ticket to Concur Support? I recommend doing that since this is isolated to one user. They can look deeper into the issue.

[bmcnaughton]

Hi KevinD, 

I did submit a ticket and they are just asking us to do stuff we've already done - delete the app, restart the phone, reinstall the app, clear the cache, etc.  I have an option to clear all mobile data in her user profile and I may just give it a try to see if it works.  

Thanks, 

Betsy