Mobile App - Unable to submit a claim due to Receipt Analysis block

[lthuillier]

Hi everyone,

On the Mobile App, many users are unable to submit their request because the receipt picture is blocked at the analysis stage.

Even if we try to delete it and recreate it, the picture remains blocked.

Has anyone else experienced this issue ?

Can you assist please?

Thanks

Regards,

[KevinD]

@lthuillier when users are taking a picture of their receipts using the App, does the camera icon say ExpenseIt or does it say Receipt? 

Let me know and we'll go from there. 

[lthuillier]

Hi Kevin,

I created an incident and SAP made a fix on the mobile app!

The problem is now solved.

Thanks

Regards,

Laure T