@AmberLee Yahtzee! That's probably the issue. Below is copied and pasted from one of our Knowledge Base articles about MDM and mobile sign in. Doesn't look like there is much you can do, but likely your IT department and/or the MDM vendor.
I wish I could have provided something you could do yourself. I take it you have tried rebooting your phone, right?
Generally when cases like this occur, it's because that cookie is blocked/deleted during the sign-in process. This can happen when the device is enrolled in MDM, and that MDM is configured to tightly restrict the device, preventing the mobile context from being saved. When the sign-in flow returns from the SSO IdP, the lack of context leads the sign-in flow to default to the web flow, and lands the user on the web home page.
Diagnosis
To diagnose this as the cause, either remove the mobile device from MDM management or use a different mobile device that is not enrolled in MDM, and then retry the sign-in flow.
Repair
If MDM is the root cause, the MDM software can be reconfigured to allow the cookie to be written. Note, there is no information available on how to change the configuration - the client should contact the MDM vendor to make the necessary changes.
Thank you,
Kevin
SAP Concur Community Manager
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