Missing ticket transactions imported to Concur user profile

[ikegt]

Hi Team,

We found that there are ticket transactions that the traveler booked via Cytric Amadeus have not been imported to his Concur profile.

Invoice booking was created on 6 Mar 24 but until now, they are not showing yet. I can provide the invoice for your checking if you need.

I already checked with ticket agent (AMEX  GBT) and they said the transactions have been transmitted without errors.

Usually, it takes not longer than 1 week for transactions to arrive.

Thank you,

Ike

[KevinD]

@ikegt did you check to see if the transactions are being hidden for some reason? This is checked on the Administration>Tools>Company Card screen. 

[ikegt]

Hi Kevin,

I think I know the reason why the transactions have not been showing up in the user's profile.

There's some error on this import run.

Can you please advise how can i solve this error? It said to use diversion but i cannot find it.

Thank you,

Ike

[ikegt]

Hi Kevin,

I checked and nothing is hidden. 😞

Thank you,

Ike