Missing required field: Receipt Status.

[ronmaia]

When trying to submit report I have this issue: Missing required field: Receipt Status.

However, there is no field to select anything like that. 

It prevents me to submit the report, showing as an error.

I filled all the available fields and attached the receipt.

I need help, how to proceed then?

Thanks

[igorbere]

+1

[KevinD]

@ronmaia hello there. I took a look in your site and the set up of this expense type was done incorrectly. The Expense Type is linked to a form that is applied to US employees. Since we don't use VAT or other GST type taxes here in the US, this field doesn't apply so it has been hidden for US employees. The Expense Type needs to be applied to Canadian users and to a form where the Receipt Status field is not hidden. This isn't anything you could have fixed or avoided. I'm sending you a private message with a name to contact and I'll be providing a couple of screenshots for their reference.

[RyDogg]

Morning Kevin ! 

I am having the same issue on one of my reports.  I have 100% confidence it is a set up issue under one of our expense types.  

I have reached out to our internal contact who has in turn created a ticket with Concur Support. 

But I get the feeling that you can help me much faster. 

Can you send me the step(s) to fix the expense type. As well as the person in my organization that I need to get on fixing this. 

Oh and by the way ... You look good ! Did you lose some weight?  

Ok Ciao for now !! 

Ry

[KevinD]

@RyDogg haven't lost any weight, unfortunately. I like eating way too much. 🙂

As for the fix, you are correct. It is what I like to call a "configuration oopsie". Whomever set up this field, made it site required, but then hid it from employees. 

I'll send you a private message with a name. 

[leedau]

@RyDogg Thanks for posting in the SAP Concur Community. I was able to look at your report and see where the exception message states that the field is required, but you don't see if on the Expense Entry Form. In looking at your configuration, it appears to be configured as a required field but currently set to Hidden.

I would suggest reaching our to your Concur Administration. I will send you a Private Message with a contact to reach out to. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[ronmaia]

Thanks for the fast answer.

[igorbere]

I'm attempting to expense the "WFH - Monthly Incremental Mobile Phone" and getting similar error. Anything that I'm doing wrong?

[KevinD]

@igorbere see my answer to @ronmaia as you both work for the same company. I am surprised more of your employees haven't posted here about this. Anyway, @ronmaia was given a name of someone at your company to contact regarding the issue.

[linx]

Same here, I think this is a global issue

[igorbere]

Seems to be fixed now, I can see "receipt status" dropdown, was able to fill a value and submit the report.