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Occasional Member - Level 1

Missing expenses

We currently have approximately 20 credit card users. Only one of my employees is missing charges from November 22 thru the 28th. American Express is our credit card provider. How do I capture them.

Community Manager
Community Manager

@Dbode it is possible that the card didn't get assigned to them in the system. It also could be something from AMEX's end. You would need to check in the system to see if the card is assigned to the user. If so, then reaching out to AMEX is the next step.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Occasional Member - Level 1

The card was assigned back in March. Only November 22 thru 28 is missing.