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New Member - Level 1

Missing Receipt

I have a missing receipt and cannot process the expense report.  Other postings on this site indicate options that do not appear to be active in my account.  How do I reach support for this issue?

Community Manager
Community Manager

@skohlmyer according to what I see, your company has deactivated the User Support Desk service, which means your company is handling issues internally. So, if you sign in to SAP Concur, if there is a Company Notes section on the home screen, look there for internal help contact details.

If your company has not activated the Missing Receipt Declaration, then someone at your company will need to tell you what the process is for you to get that expense submitted. Even if you could contact Concur Support, they would likely tell you that you would need to contact someone internally since they wouldn't know your company's process for handling missing receipts.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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