Missing Receipt option is not available

[T-Raka]

Hi all, 

In my SAP Concur account there's no option to select/enter a Missing Receipt Declaration under the menu Manage Receipts (the expense is selected). Instead there's only the option Manage Attachments. The issue occurs on both Microsoft EDGE v99.0.1150.36 (64-bit) and Google Chrome v100.0.4896.75 (64-bit) browsers in Win10. I checked my user settings to see if this option must be enabled, but it's not the case. Even the Concur App on IOS has no option for adding a Missing Receipt Declaration. If the software can show a message for adding an affidavit, why is it not programmed to show the option/link in that alert message? Please help me to enter an affidavit for a missing receipt. 

Thank you and cheers,

T-Raka

[KevinD]

@plehpas the alert message wasn't very clear in it's wording. I believe you need to check the box shown below for each expense on your report. Try that and see if the alerts go away.

[plehpas]

Thanks @KevinD for the quick response. I ticked the above box, but it still doesn't seem to work. 

[KevinD]

@plehpas I looked up this rule in your site and it makes no sense to me. From what I see there is a field you are supposed to check, but that field is hidden from users. I'm sending you a private message with name to contact.

When you speak to the person, please send me what their response is on how to resolve the issue. 

[Terri54]

One of my users' expense has been returned twice by Concur Auditors because (1) they were not happy with the receipt he attached originally (the amount was different than the charged amount because they gave him a discount when he paid for it that did not reflect on the receipt); and (2) they did not like our in-house "Missing Receipt Form" that we've used for years.  When he goes into Manage Receipts, he gets the Missing Receipt Declaration option, however , it is grayed out and he cannot click on it.   PS - A ticket has been opened.  

[KevinD]

@Terri54 for the discounted expense, I would suggest the user enter an explanation in the comment field to let the auditor know why there is a discrepancy in the amount entered and the receipt amount. 

Some reasons the MRD might not be available are:

• A user attempting to use the Missing Receipt Declaration must be the actual owner of the report, not a delegate or proxy user.
• The Expense Type used in the entry must require a receipt. If it does not require a receipt, the MRD option is not available.
• The MRD option would not be available for expense entry indicating that a credit card transaction includes additional data.
• The credit card transaction has rich card data.

[tubaolkun]

Hello @KevinD Can you please advise how/where to activate Missing Receipt Declaration option?

[KevinD]

@tubaolkun It is turned on using Expense Admin>Policies. Unless you have full site access, you won't be able to turn this on. You would need to submit this to SAP Concur Support.