Missing Available Expense

[PeterL]

Hello,

I am completing trip expense reports, and for this most recent trip, the airfare (booked in early June), is not showing up as an available expense.

-Airfares from later on are showing up.

-I did not submit this in a prior expense report already.

-This expense is showing up in the Citi credit card manager website, but not in SAP.

How do I get it added in?

Thanks!

[KevinD]

@PeterL which airfare are you referring to? I see two airfare expenses for you from Southwest Airlines in your Available Expenses with dates of June 11th. Are either of these the expense you are asking about?

[PeterL]

Hi KEvin,

In SAP I have two Southwest Airlines chargers:

1. $397 from 6/11

2. $367 from 6/11.

On CITI card manager, I have these two, plus a Third:

3. I have a $357 Southwest airlines from 5/24, that i don't think I ever included in an expense report, because I was just about to do that.

I checked old expense reports for the $357, and I don't think I ever expenses it, but it doesn't show up in SAP. I believe it is missing. Is there a way to resolve this?

Thanks!

P

[KevinD · Accepted solution]

@PeterL I found the charge. You submitted it on your Detroit 5/16 to 5/27 Report. The transaction date is 5/21, but the posted date is 5/24. That's probably what was causing the confusion. If you open the expense report and look at the Airfare expense you will see a link that says, "CITI - US". When you click this link, it brings up the charge details. Here you will see the posted date of 5/24. 

[PeterL]

Hi Kevin, thanks for the help and going through my reports to find it. My fault for not checking them all, but I was pretty sure I had never submitted it. I was wrong, so thanks!