Our company uses AMEX and I have several employees having issues with transactions pulling in to Concur. I don't know much about Concur to help them. They have removed their cards and re linked them but they are still having issues, Any thoughts on how I can help them? thank you
I would definitely contact your company's credit card administrator since the issue could be with Amex and the file they are sending over to Concur. And on the Concur side, I would submit a support ticket to have them look at the credit card feed. Then, you will know where the issue is and you can go from there.
@rouellette have them try using a different browser. Have them log into SAP with the different browser and see if the transactions appear in their Available Expenses. Also, keep in mind it will take anywhere from 3-5 business days from the date of the transaction for them to upload to SAP Concur.
Let me know if the different browser works or not.