Dear Community,
Our frequent travelers always have the challenge to match the travel agency invoices vs Concur Expense lines. Sometimes it could up to 20-40 lines and it's challenging to expense it.
They received the travel agency invoices via email. There is PNR for each trip on it.
However in Concur Expense, it's only display the Merchant Name (Airlines/Agency name), Expense type (Agency service fee/Airfare) and value. There is no reference such as PNR where traveler can map to the invoice.
Especially the service fee, they are the same for multiple trips. No reference to map it to the right trip.
I'd like to ask how we can display the PNR number in each Concur Expense line? Is it possible and Which team shall we work with to make this happen?
Thank you
Nga
