Managers account debited in error for an offset

[Jnn21smilz]

[11:10 AM] Kaser, Jennifer M (CCB, USA)

we did an expense report for Brad.  In error when he went on vacation they put his rental car on his corporate card.  So we called Hertz and got a credit put back  on his account and Hertz charged the right card.  So it was an offset of zero dollars.  BUT for some reason Chase debited his personal account for the original amount when it was clearly an offset on the expense report,  I have tried everything and cannot figure out how to get this resolved and get his money put back in his account asap.

Transaction is an error $-428.42

Copy Report

Payment Confirmed |Report Number: WS2MC6

Report Details

Print/Share

Manage Receipts

View:

Standard

CommentSort column ascending

ReceiptSort column ascending

Payment TypeSort column ascending

Expense TypeSort column ascending

Vendor DetailsSort column ascending

DateSort column ascending

AmountSort column ascending

ApprovedSort column ascending 

MC Individual_USA

Car Rental Car RentalAttendees (1)

Hertz Panama City, Florida

07/17/2024

$-428.42

$-428.42

MC Individual_USA

Car Rental Car RentalAttendees (1)

Hertz Panama City, Florida

06/30/2024

$428.42

$0.00 Personal

$0.00

$-428.42

[rohanpatil]

Hi @Jnn21smilz 

It appears that you have IBIP corporate cards. This is where Chase takes money for the monthly dues directly from the employee account. Typically, the card providers will have a monthly cutoff for the statement generation. It appears that in your case, the charge by Hertz was prior to the statement generation and the reversal from Hertz was after the statement was generated. My suggestion in this case is to call Hertz and ask them for a reverse transfer of the credit that is likely sitting on the employees corporate card account.

Hope this helps.

[KevinD]

@Jnn21smilz SAP Concur doesn't charge anyone's card either personal or corporate so any incorrect charges or credits need to be handled with either the vendor who incorrectly charged the card or the card issuer.