Login Domain Settings

[PabloBCI05]

Hi Mates !!!

I have this doubt: When creating a new user, in the CTE Login Name field, in the company, for example, it has the structure aaa@lsa.com. Where is it defined that the structure has to be @lsa.com? Because if I create another user with another structure that does not comply with the one defined above, for example bb@lsb.com, SAP Concur generates an error message that does not allow saving the user until I adjust the CTE Login Name.

Thanks for your help.

Best!!!

[rohanpatil · Accepted solution]

Hello @PabloBCI05 

From my understanding, Concur will issue a warning rather than an error when the domain is different. Keep in mind that one domain can only be associated with a single client.  Therefore, if a user in Concur has a CTE login such as ABC@disney.com, no other user profile at any company can reuse that same CTE login ID and typically gives an error.

However, this is based on my knowledge from the client side of things. It might be more beneficial to consult the partner portal or reach out to Concur support directly, as suggested by @KevinD 

Hope this helps.

[rohanpatil · Accepted solution]

Hello @PabloBCI05 

From my understanding, Concur will issue a warning rather than an error when the domain is different. Keep in mind that one domain can only be associated with a single client.  Therefore, if a user in Concur has a CTE login such as ABC@disney.com, no other user profile at any company can reuse that same CTE login ID and typically gives an error.

However, this is based on my knowledge from the client side of things. It might be more beneficial to consult the partner portal or reach out to Concur support directly, as suggested by @KevinD 

Hope this helps.

[KevinD · Accepted solution]

@PabloBCI05 the Partner Support Portal is going to be the best option for you to get help on this. I was under the impression that the site domain is set up at the time the entity is created.