Locked out of mobile app

[bethszabo]

I can't log into either the Concur or the Expenseit Mobile app. I get a message that I am locked out of my mobile app and the ExpenseIt app won't take my password and I don't know what it is or how to change it.

I called my internal help desk and they directed me to this website to open a case but there isn't an option anywhere on this page to do that. I am unable to submit my expenses until this is resolved.

Beth

[frame]

Hello,

Your system administrator should be able to "wipe your device".  This is something they have to update on your employee form in Concur.  This is only accessible to a system administrator, however.

Thanks,

Jennifer