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bentocknell
Occasional Member - Level 2

Itemisation doesn't add up

Hi, I'm hoping someone is able to help with this. 

 

I checked into a hotel and paid there and then on check-in. I then checked out a day early, and the hotel refunded me £90. Concur see's this as two separate transactions. So I have a transaction for £490 and a separate one for -£90 

 

The problem is I have a transaction for £490 but I am only able to itemise it for £400. 

 

At the end the total amount, and the amount requested do add up, but for this particular hotel transaction Concur complains my itemisation does not add up to the expense amount (even though it all adds up in the end) 

 

Scratching my head over this one. 

1 REPLY 1
KevinD
Community Manager
Community Manager

One suggestion would be to add the additional 90 into the itemizations and then mark it as personal. That way you don't get reimbursed for it and the total then adds up to 490 in your itemizations to get rid of the red exception. 

 

See if that works for you.

 

Kevin


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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