cancel
Showing results for 
Search instead for 
Did you mean: 
bobby_baker
Occasional Member - Level 1

Issue Submitting Report for AMEX Credit of Fraudulent Charge

Can someone please assist with how to submit the following? This is the credit from AMEX for a charge that has cleared in my favor. It's not letting me submit the report. Thank you!

 

bobby_baker_0-1628612952592.png

 

3 REPLIES 3
KevinD
Community Manager
Community Manager

@bobby_baker for this situation you need to do two things:

1. Mark the Do Not Pay checkbox. See screenshot.

2. You need to have the original fraudulent charge added to the same report so it will offset this credited amount.  

 

KevinD_0-1628615409612.png

 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
bobby_baker
Occasional Member - Level 1

Thank you!! That worked 🙂

@bobby_baker YES!!! Good to hear. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.