Incorrect transaction date for a meal entry

[EricNgo]

Hello

Long Story. But I need some help!

I was traveling for a business trip from 08/10-14. I ordered some food at OG on 08/11 for the amount of $40 and at SH on 08/12 for the amount of $39. However, the transaction at OG didn't go through until 08/12, so SAP Concur thinks I ate at both restaurant on 08/12 and exceeds my meal allowance limit. Any body experience the same situation before or know who I could contact?

Best,

[hongchianien]

I'm facing the same as well. BTW, how do you overcome this? Delete the original transaction then add in the new transaction and highlight this in comment?

[KevinD]

@hongchianien as long as the Alert is not red, you are fine. Yellow alert are just reminders/warnings. I didn't see any red alerts on your report. 🙂

[hongchianien]

Hi Kevin, yes just yellow alert. I contacted helpdesk, she just requested me to submit as usual and provide original receipt to attach. I put a remark there to indicate helpdesk's instruction as well. I hope the approval process able to go in smooth. 

[KevinD]

@EricNgo looks like your issue is resolved. Yes?

[EricNgo]

Hi Kevin,

No, the issues didn't resolve yet but I have submitted my report again. My report got returned two times. The transaction date not only happened for one meal but two meals. It has been almost over a month and half. Would you be able to look into my report? Really appreciate your help 

Best,

Eric

[hongchianien]

Eric, do you sync up with your manager on this to highlight? My end, I did two things at once. Alert my manager via email and alert audit person to seek for further instruction. Original receipt attached and detailed remark also included. I also printed out the email instruction from audit person who requested me to submit as usual though having yellow alert. I hope your end is ok and able to get this resolved.