Solved: Incorrect currency on card transaction

tracimac · ‎Sep 28, 2022

I have a user that used his corporate card for a hotel in Saudi Arabia, but the AMEX card charge showed up as a hotel in Bangkok so the currency is in Thai Bhat. Is there any way to correct the currency on the card import?

KevinD · ‎Sep 28, 2022

@tracimac I would have the user contact the card issuer to try and get this corrected. You cannot change the currency or amount from an imported card transaction. Also, if this is the incorrect hotel, then it is an incorrect charge. Also, they might want to contact the hotel.

Thank you,
Kevin
SAP Concur Community Manager
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View solution in original post

KevinD · ‎Sep 28, 2022

@tracimac I would have the user contact the card issuer to try and get this corrected. You cannot change the currency or amount from an imported card transaction. Also, if this is the incorrect hotel, then it is an incorrect charge. Also, they might want to contact the hotel.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.