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sfigueiredo
Occasional Member - Level 1

Incorrect Mileage Calculation

For the same trip in the past, I have received the same distance, rate, etc., but when I entered the trip today, it did not return the same amount for payment.  It may not be recognizing the round trip.

 

Last few months:

sfigueiredo_0-1730747331289.png

 

Today (this month):

sfigueiredo_1-1730747414443.png

 

5 REPLIES 5
KevinD
Community Manager
Community Manager

@sfigueiredo from seeing the distance being half on the more recent report, I would say it wasn't seeing the round trip. Can you click the Mileage Calculator link then take a screenshot of the mileage calculator screen to see if it shows as round trip or not, please?


Thank you,
Kevin
SAP Concur Community Manager
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sfigueiredo
Occasional Member - Level 1

Thank you @KevinD , ...This is the one that is giving me the issue...

sfigueiredo_0-1730821119378.png

 

This is one of the ones that worked out well/fine...

sfigueiredo_1-1730821196241.png

 

@sfigueiredo I don't know what happened, but I looked at your October report. The total business distance comes out to 6.7 miles, which rounds up to 7. This is the total, but somehow on your October report the system doubled the distance. If you look at the screenshot, your waypoints do show roundtrip. The mileage is around 50 miles, with the commute deducted, you are left with 6.7 miles. 

 

So, the mileage calculator is showing the correct total business distance, but for some reason on the October report, the distance was doubled. I take it you didn't manually change the distance field, right? If not, then I think it was a bug which has now been corrected. 


Thank you,
Kevin
SAP Concur Community Manager
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sfigueiredo
Occasional Member - Level 1

@KevinD I have had this mileage, with the payment amount, for as long as I can remember.  Could this bug really have been going on for this long?  I did not change the distance field manually, never have.

@sfigueiredo I would like to say that the bug hasn't been going on for all that time, but from what I see in the past months compared to your November report, the mileage is now showing correctly. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.