Incorrect Error and Missing Field

[rbaustin]

I had booked a flight via concur, which was generated by concur as a pending invoice to be submitted. I have filled out all the expense Details and Itemization information, including attaching a receipt. However, I keep seeing the following:

1. An error on the itemization that I have booked outside of Concur - which is not true.
2. Clicking on "View" error leads me to the itemization tab of the expense.
3. Looking through that tab (in the edit section) there is no field where I can enter the reason for booking outside of concur. 

FYI - I have also checked in the main expense page and still cannot find any field even under reports. I am at a standstill with this!! Can someone please help.

[rohanpatil · Accepted solution]

Hi @rbaustin ,

I see that the message is a warning only (i.e. you can submit the report even with the message there). Normally the company may have a checkpoint during accounting review where they will check if you have done what the message instructs. In case of your screenshot, I would expect that you add a comment in the comments field. This should normally suffice.

Best regards,
Rohan

[rbaustin]

I tried submitting it with the comment, but it didn't work at first. I've come back to it a few days later was able to submit successfully. Thanks for your help!

[KevinD]

@rbaustin @rohanpatil took the words right out of my keyboard. The Comment field is it. 🙂