Importing trips to match travel expenses to reservation

[jamesfikegmcom]

First time using Concur.  Received this alert with a travel expense report:

"This expense has no matching travel reservation.  Import trips and apply the booking or use the expense report comments to explain why there was no reservation made for this expense."

The trip was booked through Concur.  Not sure why this alert appears and do not know hotw

[jamesfikegmcom]

Do not know how to fix it

[KevinD · Accepted solution]

@jamesfikegmcom So, with some help we found the issue. Apparently the Policy you are assigned to is not set up to import travel itineraries into Concur Expense. I didn't know this was even a thing. So, here is what you can do:

1. For now, use the Comment field and put a statement about how you did book the trip in Concur. That should get rid of the red exception. You'll have to do this until something gets changed. Keep in mind though, there may be some reason the policy was setup that way. I really can't say what that reason would be and honestly it seems a bit odd to have an audit rule that requires a travel itinerary, but then have the system set up to not bring in an itinerary. 

2. Reach out to your company's site administrator to ask them about the issue and see why it is the way it is or if it may have just been an oversight in when Concur was configured. I don't know who the person is at your company that administers your site, but I would start by reaching out to your direct boss and see if they can help you find out who the person(s) is/are. 

[jamesfikegmcom]

Thank you for your help, Kevin!  Sincerely, Jim

[KevinD]

@jamesfikegmcom Happy to help.