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Occasional Member - Level 1

Re: Images not loading when sent via

I recently opened a case about this issue.  Case # 16430105.  Our users had previously been able to forward emails from hotels to the receipts@concur email address with pdfs of folios attached, and the images that would upload would be of the folio.  Within the last 3 weeks our users are forwarding these emails and now the body of the email appears with a red x for the attachment.  Something has definitely changed and no adequate response has been provided yet.

Any ideas?