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AWal75
New Member - Level 1

Images not loading when sent via receipts@concur.com

When I forward emails to receipts@concur.com the recipets show up in my library without any images.  Particulaly anoying as I typically take a picture of recipets with my camera and send the email to reconciliation later to the actual expense.  This is a gloabl issue with any Jpeg files only.

 

Screenshot 2020-12-01 141141.jpg

28 REPLIES 28
GeorgeD1
Occasional Member - Level 2

So, the problem persists, the company does nothing to support me, and then the string just goes dead. Thanks.

Stepholdis
Occasional Member - Level 1

Agreed- very discouraging and annoying!!! 

GeorgeD1
Occasional Member - Level 2

.

KevinD
Community Manager
Community Manager

@GeorgeD1 Hello there. So sorry about the delay. The answer I received about this issue was about browser settings and what you have set up in your browser as the default for viewing PDFs. It might be that Chrome is set to download PDFs instead of view them. Here are the steps to follow to make sure the view setting is enabled. The first screenshot shows the steps, the subsequent shots show how how to navigate to the setting mentioned in bullet point number 5. Let me know if this works for you.

KevinD_0-1629734239834.png

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Thank you,
Kevin Dorsey
SAP Concur Community Manager
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GeorgeD1
Occasional Member - Level 2

That DID IT!!!!

WTG Kevin!

Thank you!!

KevinD
Community Manager
Community Manager

@GeorgeD1 Awwwwww yeah! It's always great when a solution works. Again, sorry about the delay. Better late than never, I guess. 🙂 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
jchason
Occasional Member - Level 1

Google Chrome will not allow me to click on Open PDF.  I too would like to view the receipt image without having to download and open the .pdf receipt.

jchason_0-1638233976089.png

 

KevinD
Community Manager
Community Manager

@jchason you may need to check with your IT department on this since it is the browser, not SAP Concur. The other option is to try using Firefox, if possible. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.