Image generated via Uber Business Ride Profile integration not correct

[TaylorGrogan13]

Hi Team,

Within my Uber Account I have created an additional Business "Ride Profile" and followed the steps to connect it to my SAP Concur work account, so that the tax invoices from my Uber work trips automatically flow through to SAP Concur. However, this is where I'm having issues. The e-receipt that shows in my SAP Concur expenses are for any update to the original fare, be it a refund or an adjusted fare due to tolls or surcharges - instead of the total charge of the fare. Please see examples below.

See PDF receipt for a trip on 12 July 2024, below. The initial charge was $22.28, however, I was refunded $0.01. The e-receipt showing in my SAP Concur expenses is for the second 'charge' being the $0.01 - see second screen shot below.

Here is another example from 16 July 2024.  The initial charge was $23.72, however, I was charged an additional $0.04 a couple of hours later, bringing the total trip charge to $23.76. However, instead of my SAP Concur expenses showing the total charge, $23.76, the e-receipt showing is for the second 'charge' being the $0.04. See second screen shot below.

Can you please help me rectify this issue so that the e-receipts showing in SAP Concur reflect the total charge from each Uber Trip invoice?

The SAP Concur e-receipts state at the bottom of each image that the "image is generated from the electronic data received and not issued directly as an image from the merchant" (i.e Uber). So, I suspect the issue is the way SAP Concur is interpreting the tax invoice data it receives from Uber. 

Can anyone please provide some guidance on how I might resolve this? Any advice would be warmly received. Unfortunately at present, the SAP Concur x Uber integration is redundant.

Kind regards,

Taylor

[KevinD]

@TaylorGrogan13 I'm not sure there is a resolution. I've seen similar issues with Uber receipts, but it had to do with Uber issuing two e-receipts for the same ride. The first receipt was the initial receipt. However, when the user added a tip later on, Uber issued a second e-receipt with the new total. So now the user received two different receipts for the same ride. In your case, I'm not sure why Uber is doing a second charge/refund. Maybe reach out to Uber's support to see why they are doing this.

Is the first image you show where it says, "Here is your receipt for your ride" coming to you via email?

[TaylorGrogan13]

Thanks for your prompt response, @KevinD. I believe that's where the issue lies - Uber are issuing me two e-receipts for the same ride, with the later receipt being an update to the total - e.g. a refund on a portion of the trip, or an incremental charge for unexpected tolls. Regardless of what the the update to the total is (refund or additional charge), the data that SAP Concur is receiving and therefore reflecting in my expenses is the second e-recipt "update" to the total charge, instead of the total charge.

I can reach out to Uber and ask why they are doing this as your suggested.

Yes, the first image where it says, "Here is your receipt for your die" is coming to me via my email. Previously I have uploaded these manually to SAP Concur when creating a new expense. My hope with this automated integration was to optimise that step. 

Kind regards,

Taylor