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Occasional Member - Level 1

I want to assign re assign a credit card but that employee is not appearing on the list to assign

I have a credit card to reassign and when I go to assign it to that person his name is not on the list.  He is not listed on the list of employees but if I try to set him up again his email is recognised as in use already.  


Hopefully this is easy to sort 



Community Manager
Community Manager

@AlisonT could you take a screenshot of the screen you are using to assign the card, please?



Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Frequent Member - Level 1

Have you checked the list of Inactive users?

Occasional Member - Level 2

You need to add a role permission to that person under user permission.  The role is "Company Bill Statement User."  For Approvers, the role to add is Company Bill Statement Approver"