I entered my start mileage incorrectly, how do I change it?

[amanda_outram]

I use a personal car. I mistakenly used the total mileage off my mileage meter instead of business miles only and so I cam receiving the incorrect mileage rate when making a claim. I have followed the instructions on line but unable to change the original figure I entered. 

[KevinD]

@amanda_outram did you submit the expense report? I'm looking at your current reports and I do not see any mileage expense on any report.

[amanda_outram]

No because it is giving me 25p per mile, it should be 45p per mile but because my accumulated miles on the car is incorrect. I incorrectly put the current mileage on my car and so now it thinks I have done 40,000+ miles this year but it's more like 1000. Hope that makes sense!

[PSG]

Can you please advise how to re-set the accumulated mileage, if entered incorrectly? I did not see any solution to the problem posed. I have the same problem, the expense has not been submitted, just noticed that incorrect entry on the point of add it and I cannot amend it now.

Can you please advise how to override the accumulated mileage?

Thank you

[Rob1]

Is there a solution to this problem yet?

I have the same issue

[KevinD]

@Rob1 from what I read internally, this field is not editable. I've reached out to our mileage support slack channel to see what they suggest in these situations.

[fchow]

Hi,

Wondering is there have any solution as I have the same problem here.

Thanks

Fred

[andilillemoen23]

Good Morning,

You will need to put in a concur support ticket to have the mileage reset from our end.

Have a good day!

Andi

[MeganRobbins]

Hi Andi, 

How do I go about putting in a support ticket to reset this mileage?

Thanks, 

Megan