I cannot access the support portal - Error 27

[beemacs_anja]

Hi everyone,

I am not able to access the support portal and I always receive this error message: 

LOGIN ERROR

Concur - Login Error. Your login attempt to the Concur Support portal has failed. If you have more than one login with different emails, determine which login you would like to have the Authorized Support Contact permission and contact your Concur Administrator. Please contact Client Support if your Concur Administrator is not able to resolve.

Error Code 27

Error Description Multiple matching contacts found

I am the company's administrator.

Thanks,

Anja

[vilcanmonika]

Hi Anja,

Did you find a solution to this error?

I am also an Concur Administrator and struggling with this error for a month now.

Regards,

Monica 

[beemacs_anja]

Hi Monica,

yes, I reached out to our Implementation Project Manager (it is also possible to contact your Client Success Manager) and I got this answer:
"I think we’ve identified the issue which is preventing access. I have put in a support ticket of my own to merge your accounts so that you can have access to the support portal " - after that it worked and I could access the portal again.

BR,

Anja